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Privacy Policy

Introduction

At Zoë Grasso Therapy, I understand that your privacy is deeply important—especially when it comes to your emotional wellbeing and personal experiences. This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website or get in touch.

I am the Data Controller and responsible for your personal data.

What this policy covers

This policy applies to information collected when you:

  • Visit my website

  • Contact me via email or contact form

  • Enquire about or engage in therapy services

This includes personal information that identifies you, and in some cases, sensitive personal data.

What information I collect

Information You Provide

When you contact me, I may collect:

  • Your name

  • Email address

  • Phone number (if provided)

  • Any information you choose to share about your situation

Please note: due to the nature of therapy, this may include sensitive personal data (also known as special category data under UK GDPR), such as information about your health or emotional wellbeing.

Information collected automatically

When you visit my website, basic technical information may be collected, such as:

  • IP address

  • Pages visited

  • Browser type

This helps improve website performance and user experience.

How I use your information

I use your information to:

  • Respond to your enquiries

  • Communicate with you about working together

  • Provide therapy services (if you become a client)

  • Maintain records where appropriate

  • Improve my website and services

I will only use your information for marketing if you have given clear consent.

Legal basis for processing

Under UK GDPR, I rely on:

  • Legitimate interest – to respond to enquiries and run my business

  • Consent – for marketing communications

  • Provision of healthcare/therapy services – when working with clients (including processing sensitive data)

Confidentiality & sensitive data

As a therapist, I treat your information with strict confidentiality.

If you become a client, your personal data (including sensitive information) is handled in line with professional and ethical guidelines. Further details may be provided in a separate client agreement.

How your data is stored

Your data is stored securely using appropriate technical and organisational measures.

This may include:

  • Secure email systems

  • Password-protected devices

  • GDPR-compliant platforms (e.g. website hosting, forms, or scheduling tools)

I only keep your data for as long as necessary for the purpose it was collected.

Cookies

My website may use cookies to improve your browsing experience.

You can control or disable cookies through your browser settings. For more detail, please refer to the Cookie Policy.

Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent (where applicable)

To exercise any of these rights, please contact me using the details below.

Contact

If you have any questions about this Privacy Policy or your data, you can contact:

Zoë Grasso Therapy
Email: zoegrassotherapy@gmail.com

Updates to this policy

This Privacy Policy may be updated occasionally to reflect changes in legal requirements or business practices. The latest version will always be available on this page.

Last updated: April 2026

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